HR Shared Services - Service Delivery Training and Quality SME

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE's HR Services team provide support as part of a centralized function to manage a variety of HR-related transactions. As we implement our multi-year expansion plan for HR Services, quality processing across all transactions is essential.  We are committed to quality outputs, proactively preventing errors, and supporting our team appropriately with coaching and training to deliver high quality transactional support. 

The role will focus on devising and delivering training programmes to support high quality service delivery for EMEA population and designing, implementing and monitoring a quality programme for all transactional work.


  • Analyse training needs for a multi-lingual team and devise a training programme to support new and existing teams to become experts on processes, systems, and customer experience
  • Develop soft skills in customer experience and communication to ensure customer has consistent personable interactions
  • Connect with HRSS trainers globally to drive consistent training delivery and leverage learnings across teams
  • Deliver ad/hoc trainings as required for new processes/systems or skills required within service delivery
  • Work with analytics team to devise a metric and process to measure quality that can be applicable globally
  • Deliver timely insights on quality performance regularly to HRS leadership regionally
  • Proactively devise a process to prevent errors first time and a reactive process to address issues and prevent repeated errors
  • Determine areas for improvement and devise a tailored coaching/training programme to support agents and enhance service delivery


  • Educated to degree level with emphasis in HR or Business or other related discipline
  • 5+ years with demonstrated experience in delivery of training and quality programmes ideally within HR
  • Experience of working with HR related technologies such as Success Factors, case management systems etc. an advantage
  • Excellent communication skills - communicates with impact, motivates others, builds support, establishes trust
  • Delivers results: meets customer needs, manages execution, shows drive and initiative in a high volume, fast paced environment
  • Analytical with ability to translate data into actionable insights
  • Strong team player with a passion for working in a fast-paced Global HR team
  • Strong customer service orientation
  • Continuous improvement mindset – TE Kaizen facilitator certified an advantage but not essential

What we can offer:

  • Work in a team where a good atmosphere and team spirit is one of greatest values
  • Private medical healthcare including dentist for you and your family
  • Attractive package of extra benefits of your choosing in My Benefit Platform
  • Multi sport card
  • Delicious coffee
  • Flexible working hours
  • Possibility to work from home or working from the office
  • Modern and comfortable office with chill out zone


Values: Integrity, Accountability, Teamwork, Innovation

TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With more than 85,000 employees, including more than 7,500 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat and Twitter.


We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.


Krakow, MA, PL, 30-552

City:  Krakow
State:  MA
Country/Region:  PL
Travel:  10% to 25%
Requisition ID:  113456
Alternative Locations: 
Function:  Human Resources

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