Apply now »

Customer Service Associate

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

We are actively hiring Customer Service Representatives in our Kettering Ohio office. You will handle inbound customer inquiries, follow up on customer orders, expedite deliveries and   respond to queries about TE products or services.  Maintain quality service by following policies and procedures and contribute to team effort by accomplishing related tasks as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for potential and returning customers to do business with us.

Key Responsibilities:
  • Provide Extraordinary Customer Experience through professional phone skills, emails and team involvement.
  • Work with cross functional teams to improve processes and productivity within TE.
  • Assist customers with forecasting and planning to insure product availability.
  • Efficiently communicate customer’s requirements to supply chain to insure proper execution for planning, manufacturing and shipping of products.
  • In addition to the responsibilities listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties. 

 

Qualifications & Skills:
  • Strong attention to detail, analytical and organizational skills.
  • Ability to work as part of a team, as well as independently, under presser and act quickly to changing priorities.
  • Must be enthusiastic self-motivated and able to handle own workload.
  • Demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of TE company products and processes. 
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of TE.
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
  • Proficiency in MS Office programs (Excel, Power Point, etc.), Salesforce, SAP a plus

Preferred

  •  BA/BS degree preferred or 5 years of experience in related field
Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Kettering, OH, US, 45429

Travel:  None
Requisition ID:  50544
Alternative Locations: 


Nearest Major Market: Dayton

Job Segment: Developer, ERP, SAP, Web Design, Customer Service, Technology, Creative

Apply now »