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Supervisor Customer Service - Oil & Gas Business

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

The Customer Service Supervisor is responsible for managing the local Customer Service Team. The Customer Service Supervisor provides weekly Customer Service reports and supports all daily Customer Service activities as needed, including processing of orders and quotes, ensuring that all International Trade Compliance requirements are being met, attending site meetings and local management meetings, developing and updating of Customer Service work instructions, forms and tools.
As a Customer Service Supervisor a typical day may include:

  • Delivering extraordinary customer experience across every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment
  • Support daily quote and order processing
  • Schedule and conduct weekly team meetings and daily Go-meetings as needed, attend site meetings
  • Responsible for performance reviews, time-cards, vacation schedules
  • Responsible for Customer Service site metrics reporting (weekly/monthly bookings and billings reports, quote logs etc.)
  • Support customer escalations as needed
  • Provide process/procedural trainings as needed
  • Manage individual personnel and performance issues as needed

What your background should look like:

  • High School Diploma or Equivalent
  • 3+ Years Supervisory Experience
  • 5-7 years Customer Service Experience
  • Experienced with Microsoft Office Tools
  • Experience in Air, Defense or Marine Industry
  • Experience with CS ISO Quality Procedures, audits, and CAR Responses

Nice to have:
Experience working with Global Shop or SAP ERP System
Undergraduate Degree
 

Competencies

Building Effective Teams
Motivating Others
Managing and Measuring Work
Values: Integrity, Accountability,Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)
Location: 

Katy, TX, US, 77493

City:  Katy
State:  TX
Country/Region:  US
Travel:  10% to 25%
Requisition ID:  68874
Alternative Locations: 
Function:  Customer Service


Nearest Major Market: Houston

Job Segment: Manager, ERP, SAP, Customer Service, Management, Technology

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