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Customer Service Associate


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Provide extraordinary customer service consistent with TE’s values. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions.

Responsibilities/Abilities

· To interface on a day to day basis with inbound customer requests, redirecting as required

· Process request for quotations and proactively provide communication to customers

· Quote / order processing within the company ERP systems

· Carry out contract reviews on quotes & orders

· Progress / expedite orders as requested

· Process customer returns and cancelations

· Investigate credit and debit requests and queries to issue credit/debit as necessary

· Participate in team meetings to discuss OTD, backlog and other general support issues

· Assist with data collection and entry for reporting purposes

·Working with external services to give a full customer service experience (Legal/Compliance etc)

Qualifications

·Excellent interpersonal skills

· An excellent telephone manner

· Good understanding of Word, Excel and Outlook

· Be flexible and able to work under pressure to tight deadlines

· Ability to communicate with customers and people at all levels of the organization

· Able to work from own initiative but also instrumentally as part of a team

· 2-3 years of experience in a comparable industrial Customer Service / Sales environment

· Have an organized / methodical way of working with a keen eye for attention to detail

· Demonstrate experience of handling customers and working in a highly customer orientated environment

· Working knowledge of ERP systems

  • Exposure to Oil & Gas industry desirable but not essential
Competencies
Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With nearly 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location: 

Katy, TX, US, 77493

City:  Katy
State:  TX
Country/Region:  US
Travel:  None
Requisition ID:  61741
Alternative Locations: 
Function:  Customer Service
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