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Customer Service / Account Manager

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

 

We are now hiring a Customer Service Specialist / Account Manager for Marine, Oil&Gas, and Defense client accounts at our Katy plant. This is a 100% onsite position, with working hours of Monday-Friday 7am-4pm, or 8am-5pm. 

 

Essential duties & responsbilities:

  • To interface on a day to day basis with inbound customer requests, redirecting as required 
  • Process request for quotations and proactively provide communication to customers
  • Quote / order processing within the company ERP systems (Global Shop)
  • Carry out contract reviews on quotes & orders
  • Progress / expedite orders as requested 
  • Process customer returns and cancelations 
  • Investigate credit and debit requests and queries to issue credit/debit as necessary 
  • Participate in team meetings to discuss OTD, backlog and other general support issues 
  • Assist with data collection and entry for reporting purposes
  • Working with external services to give a full customer service experience (Legal/Compliance etc.)

What your background should look like:

  • High School Diploma, or equivalent.
  • 3-5 years of Customer Service / Sales experience
  • Experience in manufacturing or wholesale / distribution industries preferred, but not required
  • Excellent interpersonal skills 
  • An excellent telephone manner 
  • Good understanding of Word, Excel and Outlook
  • Be flexible and able to work under pressure to tight deadlines 
  • Ability to communicate with customers and people at all levels of the organization
  • Able to work from own initiative but also instrumentally as part of a team 
  • Have an organized / methodical way of working with a keen eye for attention to detail 
  • Demonstrate experience of handling customers and working in a highly customer orientated environment 

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity:

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter

 

At TE, we believe in unleashing people’s potential. We have Employee Resource Groups (Women In Networking, ALIGN – LGBTQ, Young Professionals, etc.) to support and promote a diverse workplace and a culture of inclusion for the development of different perspectives, styles and ideas. By doing this, we are consistently recognized by Thomson Reuters as one of the Top 100 Innovators as well as deemed one of the world’s most ethical companies by Ethisphere.

 

What TE Connectivity offers:

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

 

Location: 

Katy, TX, US, 77493

City:  Katy
State:  TX
Country/Region:  US
Travel:  None
Requisition ID:  78352
Alternative Locations: 
Function:  Customer Service


Nearest Major Market: Houston

Job Segment: Account Manager, Service Manager, Developer, Manager, Sales, Customer Service, Technology, Management

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