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HR SERVICES AGENT

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job overview:

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

As part of the HR Services Support team a typical day may include:

  • Primary point of contact for employee and manager HR related enquiries through our Telephony and Ticketing System, ensuring timely, quality resolution of all issues raised
  • Creating appropriate documentation to support employee and manager transactions through our global HR system, for example processing new hire transactions, promotions, leaves, separations etc.
  • Researching required information using our Knowledge database to handle and resolve customer enquiries. 
  • Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, specialists) as appropriate. 
  • Identifying and escalating priority issues and routing to the appropriate team for quick resolution. 
  • Adhering to Service Level Agreements for the timely resolution of all assigned tasks
  • Identifying process improvement opportunities to enhance service delivery. 
  • Working with Content Management Team to develop and update desktop procedures, scripts, FAQs and job aids to ensure a consistent experience for all.
  • Ensuring compliance with all relevant quality and legislative policies, procedures and controls in the region. 

What your background should look like:

  • Educated to high-school degree level with emphasis in HR or Business or other related discipline
  • 1-3 years customer contact experience if not educated to degree level
  • Excellent communication skills and attention to detail
  • Ability to meet deadlines and prioritize work assignments. 
  • Strong customer service orientation. 
  • Proficient computer skills - good knowledge of the MS Office package
  • Advanced/Fluent in English as well as Czech
  • Strong team player with a passion for working in a fast-paced international HR team
  • Desire to build a career in HR with an appetite for lifelong learning

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

KURIM, 623, CZ, 664 34

City:  KURIM
State:  623
Country/Region:  CZ
Travel:  None
Requisition ID:  72864
Alternative Locations: 
Function:  Human Resources


Job Segment: Database, HR, Business Process, Technology, Human Resources, Management

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