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Team Leader Solution Consultants Team

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.
 

What your background should look like:

You will therefore be in charge to :

  • Execute successful implementation of SAP (follow up on customer master data, send information letters to customers, testing during 3 sessions and finishing the scripts, participate to trainings for new processes in SAP, cooperate with other departments to adopt new SAP workflows & ensure minimal disruption before and after go live.
  • Fix goals, follow-up and evaluate your team members
  • Be responsible in front of the customer to reach our targets (response time, order accuracy…)
  • Drive continuous improvement within your Customer Care department, propose ideas, organize teamwork with your collaborators to improve efficiency, daily work, and at the end better support your customers’ needs.
  • Report regularly on KPI to EMEA Customer Care Manager, analyze results and propose improvement plan
  • Follow and monitor backlog from order entry to delivery
  • Follow and solve intercompany issues
  • Organize the good handling of quotes, Part return, Samples shipments
  • Follow customer payment accuracy to help finance team (aging balance)

Your background:

  • Customer Care management experience : 3-5 years’ experience 
  • Excellent communication skills (clear, concise oral and written presentations) and interpersonal skills.
  • Effective negotiation and influencing skills, capable of being unbiased and fair in achieving compromise solutions and consensus positions.
  • Fluent in English and German
  • Project management and problem-solving skills.
  • Quick learner, capable of adapting to new systems and developing and continuously improving processes.
  • Flexibility to work in an international environment, and willing to travel abroad periodically (short time periods)

What we can offer 

  • Work in a team where a good atmosphere and team spirit is one of greatest values,
  • Private medical healthcare for you and your family,
  • Attractive package of extra benefits of your choosing,
  • Fresh fruits and delicious coffee,
  • Flexible working hours,
  • Possibilty to work from home or from the office,
  • Modern and comfortable office with chill out zone.

Competencies

Building Effective Teams
Managing and Measuring Work
Motivating Others
SET : Strategy, Execution, Talent (for managers)
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Cracow, Poland, MA, PL, 30-552

City:  Cracow, Poland
State:  MA
Country/Region:  PL
Travel:  Less than 10%
Requisition ID:  71043
Alternative Locations:  KRAKOW
Function:  Customer Service


Job Segment: ERP, Manager, SAP, Technology, Management, Customer Service, Bilingual

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