Solution Consultants Team Supervisor

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

•    Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.
•    Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.
•    Mentor for Excellence: Provide real-time coaching and feedback, ensuring your team's actions align with our high standards.
•    Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.
•    Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.
•    Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.
•    Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.
•    Cross-Functional Collaboration: Work seamlessly with internal partners in engineering, planning, and sales to ensure comprehensive customer support.

Qualifications:

•    Bachelor’s degree in Engineering, Management, or Science. An MBA is highly desirable.
•    Experience in a contact center environment.
•    Track record of successful change management in Customer Care.
•    Leadership experience in large, multi-layered teams.
•    5+ years in multinational Customer Care or Sales operations, with at least 3 years in a relevant role.
•    Effective collaboration across all organizational levels.
•    Industry-specific experience is advantageous.
•    Exceptional communication skills.
•    Customer-centric and sales-driven mindset.
•    Strong business acumen.
•    Proficiency in consultative selling.
•    Leadership across international teams.
•    Servant Leadership approach.
•    Results-oriented with multitasking capabilities.
•    Agile and adaptable in driving change.
•    Excellent communication, persuasion, and interpersonal skills.
•    Ability to forge strong cross-functional relationships.
•    Influential leadership without direct authority.
•    Collaborative and proactive attitude.

Key Performance Measurment:

•    Strategy, Execution, and Talent (SET).
•    Revenue Growth & New Customer Acquisition.
•    Customer Effort Score.
•    First Contact Resolution.
•    Efficiency/Productivity Improvement.
•    Employee Engagement.
•    Attrition Rates.

Competencies

Building Effective Teams
Motivating Others
Managing and Measuring Work
Values: Integrity, Accountability, Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)
Location: 

KRAKOW, MA, PL, 30552

City:  KRAKOW
State:  MA
Country/Region:  PL
Travel:  Less than 10%
Requisition ID:  115533
Alternative Locations: 
Function:  Customer Service


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