Senior Customer Service Associate with German

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Why you should join?

This is not a postion in call center — this is customer service at a professional level, where we provide dedicated support to key clients in the field of transportation and logistics. Become a trusted partner to our most important customers. We can offer you communication not only via teams, e-mails but from time to time in person as well. Develop yourself with us!

Your main tasks:

Be the primary interface on a day-to-day basis with direct Global account responsibility for customers

Carry out contract reviews on orders/schedules and process in the SAP system

Progress/expedite orders as requested

Process request for quotations

Process customer returns

Investigate credit and debit requests and queries to issue credit/debit as necessary

Have regular reviews with your account base to discuss OTD, backlog and other general support issues

Review, action and issue all relevant order related reports

Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources

Proactively perform quote follow up

Consigment handling

Your ideal background:

Customer Care Experience:

• For internal candidates: Minimum 2–3 years of experience in customer care, specifically in supporting global accounts.
• For external candidates: Minimum 5–8 years of experience in customer service, with a strong background in supporting high-profile German clients.

Fluency in English and German (at least B2 level)

Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage

Excellent time management skills with the ability to prioritize tasks in a fast-paced environment

A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries

Multitasking out of the box thinker with a positive attitude, able to listen and being patient

Proven ability to remain calm and professional in demanding or stressful situations.

Strong problem-solving skills and the ability to work independently when facing unexpected challenges.

Experience in organizing and leading client meetings (both online and in-person).

Ability to prepare meeting agendas, presentation materials, and tailor communication to the audience.

Success-oriented, open-minded, organized, resilient even in stressful situations

Ability to work on a hybrid model (office is located in Kraków, ones per week

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Competencies