SOLUTION CONSULTANT - GERMAN SPEAKER

Job Overview

Develop and manage customer intimacy to your customers to deliver extraordinary customer experiences with quick and accurate service levels.

Responsibilities

•    Be the “POC” (point of contact) for all customer needs for your accounts 
•    Facilitate all forms of customer service including, relationship building, order and quote entry and any other transactional requirements 
•    Customer account creation / maintenance
•    New PN creation requests and follow up
•    Chasing acknowledgment on unconfirmed orders
•    Proactively communicate with customers
•    Help resolve conflicts when needed
•    Order maintenance in the system (pull in/push out/ splits /cancel)
•    Advocate for your customer
•    RMA (Return Material Autorisation ), Complaint entry
•    Working proactively to identify and eliminate potential issues that may negatively affect the customer  
•    Drive ECE by interacting with your internal and external customers
•    Representing and advocating internally for the voice of customer  
•    Driving process and standardized operational procedures (SOP) to align with our commitments to the customer  
•    Support the increase of CES (Cust Effort Score) and NPS for these accounts  

What your background should look like:

• A passion and track record of accountability, accuracy and passion for service
• Minimum 2 years related customer service experience 
• Good verbal and written communications skills, clear, concise oral and written presentations) and interpersonal skills
• Working experience in a manufacturing environment, preferred.
• Proficient working knowledge of Microsoft Word, Excel, and Outlook
• Must be agile yet organized and detail oriented 
• Fluent in German and in English

Competencies