Why you should join?

We’re building a new global team! Love new challenges, creating things from scratch, and working without micromanagement?Join us.

Dimensions:

• Environment: TE’s SIAM (Service Integration and Management) team is a global function, acting as a service integrator that manages multiple internal and external service providers to ensure seamless service delivery to over 40,000 TE users in more than 50 countries, utilizing over 1,000 applications. It is part of the larger Service Management organization under Global Infrastructure Solutions. The SIAM team owns and operates key ITSM processes, namely Incident, Problem, Change, and Knowledge Management, across multiple actors, in addition to Service Level Management (SLM) and Continual Service Improvement (CSI). Team members are located in all three regions: APAC, EMEA, and AMER.

Business Unit Description TEIS GIS

TE Connectivity is offering this leadership position within the Service Integration and Management (SIAM) team to represent the SIAM function’s Continuous Service Improvement analyst in TEIS.

The SIAM Continuous Service Improvement Analyst is responsible for identifying, planning, and implementing improvements to the SIAM processes. This role ensures that IT services continually align with business needs and deliver value.  The individual will work closely with cross-functional teams, and stakeholders to improve our SIAM functional processes.

Your main tasks:

Primary Responsibilities:

• Proactively analyze and improve processes: Evaluate current IT service management processes to identify areas for improvement and enhancement.
• Develop and implement CSI Initiatives: Create and execute plans to improve service quality, efficiency, and effectiveness.
• Monitor Performance Metrics: Define, measure, and analyze key performance indicators (KPIs) to track improvements.
• Facilitate Workshops and Training: Conduct workshops and training sessions to promote continuous improvement methodologies.
• Collaborate with Stakeholders: Work with various teams and stakeholders to gather requirements and ensure alignment with business objectives.
• Report and Document: Prepare detailed reports and documentation on improvement activities and outcomes.
• Support Continuous Improvement

Your ideal background:

Required:

• Analytical Skills: Strong analytical and problem-solving skills.
• Communication Skills: Excellent verbal and written communication skills.
• Project Management: Basic project management skills.
• Technical Proficiency: Familiarity with IT service management tools (e.g., ServiceNow, BMC Remedy).

• Excellent communication and interpersonal skills to engage technical and non-technical stakeholders.
• Strong problem-solving and analytical abilities.
• Leadership skills to guide diverse teams toward resolution.
• 3-5 years of experience an Operational/Service Management/ SIAM/Continuous Improvement

Desired:

• Strong attention to detail and organizational skills.
• Ability to work in a global and complex environment.
• Experience with Agile and DevOps environments is a plus.
• Industry certifications such as ITIL 4 Foundation, ITIL 4 are preferred.

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Competencies