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Dimensions:

• Environment: TE’s SIAM (Service Integration and Management) team is a global function, acting as a service integrator that manages multiple internal and external service providers to ensure seamless service delivery to over 40,000 TE users in more than 50 countries, utilizing over 1,000 applications. It is part of the larger Service Management organization under Global Infrastructure Solutions. The SIAM team owns and operates key ITSM processes, namely Incident, Problem, Change, and Knowledge Management, across multiple actors, in addition to Service Level Management (SLM) and Continual Service Improvement (CSI). Team members are located in all three regions: APAC, EMEA, and AMER.

Business Unit Description TEIS GIS

TE Connectivity is offering this operational leadership position within the Service Integration and Management (SIAM) team to represent the SIAM Change Management function in TEIS.

The Change Management Lead will oversee the assessment, authorization, and scheduling of changes in a controlled way to ensure they are implemented with minimal or no impact on business operations. The role safeguards service stability by leading a structured, risk-based approach aligned with adopted and adapted ITIL 4 best practices. The lead will facilitate the Change Advisory Board (CAB) meetings and respond to queries about change management process. The individual will collaborate closely with cross-functional teams, external service providers, and business stakeholders to facilitate beneficial IT updates while minimizing risk, resolving conflicts and expand process awareness by providing training and communication as needed.

Main tasks:

• Change Management Execution
  • Maintain and improve the change management process aligned with TE policies and industry’s best practices (e.g., ITIL, SIAM Framework).
  • Conduct Change Advisory Board (CAB) meetings, facilitating discussions, and supporting timely decision-making.
  • Track and monitor changes from initiation to closure.
  • Proactively identify potential risks and issues related to changes and help develop mitigation plans.
  • Respond promptly to all requests from management for information and complete all assigned projects in a timely, accurate manner.

• Stakeholder Management
  • Provide both technical and vendor relations leadership and guidance for all stakeholders involved.
  • Build strong relationships with key business and IT stakeholders to ensure alignment to change management.
  • Maintain weekly activity review via GO meetings and other tools to look for trends and problem areas.
• Communication and Reporting
  • Work with SIAM and SM leadership to perform measurements and improvements for all phases of SIAM activities. Take appropriate action to remediate nonconforming areas.
  • Communicate change status and impact to stakeholders proactively and effectively.
  • Prepare regular reports on change activity, including key performance indicators (KPIs) and metrics.
  • Maintain accurate and up-to-date documentation of all change-related activities.
• Continuous Improvement
  • Actively seek for improvement opportunities while taking advantage of TEOA framework.
  • Identify and implement process enhancements, especially using Post Implementation Review (PIR) process, to improve efficiency, reduce risk, and enhance customer satisfaction.
  • Actively contribute to SIAM continuous improvement activities.
  • Promote the use of the Change Management Process through training and communication.
  • Focus on continuously improving adherence and consistent execution of Change Management.

Your ideal background:

Required:

• Strong knowledge of ITIL 4 practices, specifically incident, problem, change and knowledge management.
• Familiarity with IT service management (ITSM) tools such as ServiceNow, BMC Remedy, Jira Service Management, etc.
• Understanding of IT infrastructure components (networks, servers, applications, cloud environments).
• Proven experience as a Change Manager within a complex IT environment, preferably within a SIAM context.
• Excellent verbal and written communication skills.
• Ability to interface with all levels of people – customers, support personnel, management – effectively and efficiently.
• Good conflict resolution skills to deal with both customers and technicians.
• Strong meeting facilitation skills

Desired:

• Thorough knowledge of the ServiceNow ITSM tool.
• Strong attention to detail and organizational skills.
• Ability to work in a global and complex environment.
• Experience with Agile and DevOps environments is a plus.
• Industry certifications such as ITIL 4 Foundation, ITIL 4 are preferred.
• 3 - 5 years of relevant experience in Operational/Service Management/SIAM

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