Legal & Compliance Customer Care Assistant

Job Overview

TE Connectivity's Legal Support Teams provide a variety of general corporate and commercial legal services including contracts, legal rights, obligations, and privileges. They review legal data and advise the organization on appropriate legal action.

Long Description

The role of the Legal Support Assistant in the BPM program is to provide support to TE employees (Business Sponsors), In-scope Business Partners, and legal counsels with the on-boarding, due diligence and approval process in the Securimate software program.  The position will report to the Business Partner Management Program Director.  The role involves supporting the on-boarding of these Business Partners and includes the following responsibilities;

• Communicating with TE employees who are Business Sponsors about third-party onboarding
    - Creating profiles in Securimate and sending out Business Justification forms (BJF)
    - Sending out Business Partner Questionnaires (BPQ) to the Third-Parties
    - Reviewing BJFs and BPQs upon return
    - Supporting Sponsors with their roles and responsibilities
    - Withdrawing profiles when necessary
    - Sending reminders through Securimate and email
    - Troubleshooting and ad-hoc support to Sponsors
• Communicating with TE employees who are Legal Counsel
    - Assisting them with the due diligence and case management workflows in the on-boarding process; Ordering due diligence investigations; Reviewing due diligence investigations, data base checks and media monitoring 
    - Uploading contracts and engagement letters
    - Guiding third-parties through annual renewal process
    - Approving profiles in Securimate on behalf of business unit legal counsel
    - Sending reminders through Securimate and email
    - Training Legal Counsel  
    - Providing reports and analytics to Legal Counsel for managing the on-boarding of Business Partners
    - Supporting Legal Counsel with their roles and responsibilities
• BPM Project Team
    - Reporting and updating activities as required by BPM Director
    - Supporting standardization and best practices
    - Supporting Compliance Counsel as required
    - Blocking/unblocking of in-scope customers and vendors in SAP
    - Supporting SSU requests in EMEA (review and approve/deny request)
    - Supporting charitable donation requests through YourCause platform 
    - Providing reports and analytics to Compliance Counsel for managing the Commercial Legal teams.  i.e. Quarterly Data Analytics reports
• Supporting our TEOA Star Level Journey, currently Star Level 5
• Supporting our constant process improvement
• Supporting implementation of our Anti-Bribery / Anti-Corruption (ABAC) third party training

What your background should look like:

• Strong interpersonal and formal communication skills
• Experience in customer service, finance or compliance roles
• Extraordinary Customer Experience (ECE)
• Proficiency in Microsoft Excel, Word, PowerPoint
• Knowledge of SAP, Supplier Set-up (SSU), Supplier Data Central, Customer Data Maintenance is a plus

 

What we offer

• Work in a team where a good atmosphere and team spirit is one of greatest values,
• Private medical healthcare including dentist for you and your family,
• Attractive package of extra benefits of your choosing in My Benefit Platform,
• Multi sport card,
• Delicious coffee,
• Flexible working hours,
• Possibility to work from home or working from the office,
• Modern and comfortable office.

 

Competencies