Instructional Designer

Job Overview

The Instructional Designer (ID) will support the ongoing content creation and maintenance needs of TE’s Channel Learning & Development team’s robust digital training and learning materials. Working closely with global stakeholders and subject matter experts (SMEs) from Channel’s sales and service consultants and leaders, as well as product managers and marketing teams from multiple Business Units, the ID will create new high-quality, instructor-led & eLearning learning material for new hires, tenured individuals, and leaders. The learning content scope includes system enhancements, application focused groups, sales, product, & soft skills training. The ID will also help drive ongoing content maintenance efforts for existing instructor-led and eLearning courses, including facilitation of translated materials, metadata tagging, management of SME reviews, and learning management system (LMS) administration. The ID will work with a diverse global team and network located in different time zones that requires scheduling flexibility to meet business needs.

If you have a passion for learning, designing, helping people improve and perform, and world-class customer service and sales, we encourage you to apply. Our team celebrates differences as innovation starts with inclusion!

RESPONSIBILITIES

•    Design and develop new and maintain existing learning material based on business priorities (instructor-led, eLearning, micro-learning, video-based learning, standard operating procedures, simulations, job aids, role plays, and blended approaches):

• Participate in ongoing design plan alignment discussions with manager and other IDs to review status and priorities
• Plan and create effective learning material utilizing the SAM and ADDIE Model
• Develop presentations and design plans to support new content development, re-design, or maintenance for existing content, ensuring internal stakeholder alignment to scope and timeframes
• Create supporting voiceover audio files using both self-recorded audio and available AI-based audio tool
• Develop learning assessments, quizzes, proficiency tests, or knowledge checks
• Update and manage closed captioning transcripts for video-based learning content 
• Implement required content changes and perform administrative tasks within our LMS

•    Consult with global stakeholders and SMEs to identify training needs
•    Utilize project management tools to coordinate individual tasks and subtasks and provide project progress regularly
•    Manage the deployment, communication, and completion tracking of mandatory training
•    Keep current on learning and development trends to ensure the organization is taking advantage of the latest techniques and technologies
•    Protect, secure, and ensure proper handling of all confidential data

What your background should look like:

•    Minimum of 1 -3 years of experience as an Instructional Designer, Content Developer, or Content Manager (or similar role)
•    Bachelor’s or master’s degree with major coursework in Instructional Design or Training and Development
•    Understanding of content management and online learning platforms experience
•    Experience with tools such as an LMS, Articulate Rise and Storyline, Adobe Premiere Rush, Adobe Photoshop, Audacity, SnagIt, or Vyond
•    Strong written & verbal communication skills
•    Excellent project management and presentation skills that establish trust, credibility, and respect
•    Relationship management skills including a tactful, diplomatic approach
•    Advanced experience with Microsoft Office Suite (Word, Excel, PowerPoint), plus experience with TEAMS and SharePoint
•    Ability to understand and translate technical business requirements into easily understood concepts for learners
•    Respond to internal Customer needs and effectively prioritize to ensure successful outcomes in a fast-paced business environment
•    Ability to influence or motivate internal SMEs to ensure deadlines are met 
•    Ability to work a flexible shift based upon business needs to accommodate global meetings usually with significant advance notice

PREFERRED

•    Prior sales/service experience and experience developing learning solutions in a corporate environment with tools such as SAP, Salesforce, and/or Genesys.
•    ASTD or other certifications in instructional design

MOTIVATIONAL/CULTURAL FIT

•    Innovator, problem solver with a passion for learning & evolving technology solutions
•    Results-driven with ability to meet deadlines without sacrificing quality
•    Self-starter with the ability to work independently & collaborate with diverse colleagues across a global team and network
•    Instilling a perpetual learner and growth mindset through role modeling these characteristics every day
 

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Competencies