Industrial Customer Service Representative with German

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Job Specification:

 Extraordinary Customer Experience and Customer touch point:
•    On-going efforts to drive seamless customer interaction by interacting efficiently and professionally towards internal and external Customers. 
•    A Passionate team player with Customer Focus and organizational agility, who can work under pressure and is eager to learn.
•    Multitasking out of the box thinker with a positive attitude, able to listen and being patient

 

Customer Relationship & Satisfaction
•    Engaged Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
•    Proactive approach towards daily operations and proactive communication to Customer and liaises with parties to come up with solutions for open and upcoming matters, ex- and internal.
•    Problem solving skills as well as negotiating skills are necessary to succeed 
•    Able to drive Escalations by taking decisions and thinking in solutions
•    Customer focus with continues improvement mindset

Key Experience and Skills:

•    Good communication skills, verbal and non-verbal 
•    Customer-oriented, independent work 
•    Success-oriented, open-minded, organized, resilient even in stressful situations 
•    Team player and confident single performer 
•    Willingness in an international team work
•    Customer Care Experience Minimum 3 years
•    Technical interest and understanding 
•    Very good SAP experience is a must
•    Salesforce.com knowledge preferred 
•    Supply chain knowledge preferred 
•    Logistics knowledge preferred
•    Good time management and ability to priorities tasks 
•    Pro-active and responsive to customer (internal and external) requirements
•    English and German fluent

What we can offer:

•    Work in a team where a good atmosphere and team spirit is one of greatest values,
•    Private medical healthcare including dentist for you and your family,
•    Attractive package of extra benefits of your choosing in My Benefit Platform,
•    Multi sport card in 3 option,
•    Delicious coffee and fresh squeezed juice,
•    Flexible working hours,
•    Possibility to work from home or working from the office,
•    Modern and comfortable office.

Competencies