HR SERVICES SUPPORT with GERMAN

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

Daily responsibilities:

Your key responsibilities will include, but are not limited to the following:

• Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs.
• Completing transactions in accordance with desk top procedures and local policy
• Achieving daily/weekly/monthly targets for productivity, quality, and customer experience
• Participating in daily Go meetings to ensure team collectively on track with queue management.
• Focused on continuous improvement and working with TE Operating Advantage model to drive efficiency and productivity.
• Complete all transactions to the highest standard.
• Adhere to quality monitoring process to prevent processing errors.
• Engage with quality feedback and participate in corrective action plans to guarantee prevention of repeat errors.
• Peer review of team work to prevent errors across the team.
• Gain a deep understanding of the customer base.
• Form strong relationships with mangers/ee’s/local HR teams to become a trusted partner for the business.
• Process transactions efficiently and correctly to enable the business to operate.

Your background:

• Educated to degree level with emphasis in HR or Business or other related discipline
• Strong customer service orientation
• 2+ years HR experience / Customer Service / Operations
• Strong professional and HR operational knowledge
• Strong team player with a passion for working in a fast-paced Global HR team
• Excellent communication skills - communicates with impact, motivates others, builds support, establishes trust
• Delivers results meets customer needs, manages execution, in a high volume, fast paced environment
• Proficient English and very good German
• Proficient computer skills - good knowledge of the MS Office package.

Competencies