At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. The HR Shared Services Support role presents an exciting opportunity within our expanding HR Shared Services team. TE's HR Shared Services team will provide support as part of a centralized function to manage a variety of HR-related transactions through multiple languages. This role is ideal for someone wanting to commence or expand their career in HR working in a fast-paced environment, with a team committed to delivering a superior customer experience every time! 


Case Management and Daily Operations

  • Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs
  • Completing transactions in accordance with desk top procedures and local policy
  • Achieving daily/weekly/monthly targets for productivity, quality, and customer experience
  • Participating in daily Go meetings to ensure team collectively on track with queue management
  • Focused on continuous improvement and working with TE Operating Advantage model to drive efficiency and productivity


  • Complete all transactions to the highest standard
  • Adhere to quality monitoring process to prevent processing errors
  • Engage with quality feedback and participate in corrective action plans to guarantee prevention of repeat errors
  • Peer review of team work to prevent errors across the team

Customer Experience

  • Gain a deep understanding of the customer base
  • Form strong relationships with mangers/ee’s/local HR teams to become a trusted partner for the business
  • Process transactions efficiently and correctly to enable the business to operate


Contribute to maintaining strong team culture where team support each other and work collectively to build and maintain a strong brand for HR Shared Services


What your background should look like:

  • Educated to degree level with emphasis in HR or Business or other related discipline
  • Strong customer service orientation
  • 2+ years HR experience / Customer Service / Operations
  • Strong professional and HR operational knowledge
  • Strong team player with a passion for working in a fast-paced Global HR team
  • Excellent communication skills - communicates with impact, motivates others, builds support, establishes trust
  • Delivers results meets customer needs, manages execution, in a high volume, fast paced environment
  • As we will support across the region language capability is necessary German,  Proficient English is essential , other languages as a plus
  • Proficient computer skills - good knowledge of the MS Office package.


Values: Integrity, Accountability, Teamwork, Innovation

TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With more than 85,000 employees, including more than 7,500 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat and Twitter.


We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.


KRAKOW, MA, PL, 30-552

State:  MA
Country/Region:  PL
Travel:  10% to 25%
Requisition ID:  113449
Alternative Locations: 
Function:  Human Resources

Job Segment: HR, Network, Human Resources, Technology