HR SERVICES SUPPORT

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. The HR Shared Services Support role presents an exciting opportunity within our expanding HR Shared Services team. TE's HR Shared Services team will provide support as part of a centralized function to manage a variety of HR-related transactions through multiple languages. This role is ideal for someone wanting to commence or expand their career in HR working in a fast-paced environment, with a team committed to delivering a superior customer experience every time! 

Responsibilities:

Case Management and Daily Operations

• Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs
• Completing transactions in accordance with desk top procedures and local policy
• Achieving daily/weekly/monthly targets for productivity, quality, and customer experience
• Participating in daily Go meetings to ensure team collectively on track with queue management
• Focused on continuous improvement and working with TE Operating Advantage model to drive efficiency and productivity

Quality

• Complete all transactions to the highest standard
• Adhere to quality monitoring process to prevent processing errors
• Engage with quality feedback and participate in corrective action plans to guarantee prevention of repeat errors
• Peer review of team work to prevent errors across the team

Customer Experience

• Gain a deep understanding of the customer base
• Form strong relationships with mangers/ee’s/local HR teams to become a trusted partner for the business
• Process transactions efficiently and correctly to enable the business to operate

Team

Contribute to maintaining strong team culture where team support each other and work collectively to build and maintain a strong brand for HR Shared Services

What your background should look like:

• Educated to degree level with emphasis in HR or Business or other related discipline
• Strong customer service orientation
• 2+ years HR experience / Customer Service / Operations
• Strong professional and HR operational knowledge
• Strong team player with a passion for working in a fast-paced Global HR team
• Excellent communication skills - communicates with impact, motivates others, builds support, establishes trust
• Delivers results meets customer needs, manages execution, in a high volume, fast paced environment
• As we will support across the region language capability is necessary German,  Proficient English is essential , other languages as a plus
• Proficient computer skills - good knowledge of the MS Office package.

Competencies