HR SERVICES SUPPORT IV With German

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

Your key responsibilities will include, but are not limited to the following:

Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs.
Completing transactions in accordance with desk top procedures and local policy
Achieving daily/weekly/monthly targets for productivity, quality, and customer experience
Participating in daily Go meetings to ensure team collectively on track with queue management.
Focused on continuous improvement and working with TE Operating Advantage model to drive efficiency and productivity.
Complete all transactions to the highest standard.
Adhere to quality monitoring process to prevent processing errors.
Engage with quality feedback and participate in corrective action plans to guarantee prevention of repeat errors.
Peer review of team work to prevent errors across the team.
Gain a deep understanding of the customer base.
Form strong relationships with mangers/ee’s/local HR teams to become a trusted partner for the business.
Process transactions efficiently and correctly to enable the business to operate.
 

Competencies