HR SERVICES SUPPORT IV

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

What your background should look like:

Case Management and Daily Operations 
•    Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs
•    Completing transactions in accordance with desk top procedures and local policy 
•    Achieving daily/weekly/monthly targets for productivity, quality, and customer experience
•    Participating in daily Go meetings to ensure team collectively on track with queue management
•    Focused on continuous improvement and working with TE Operating Advantage model to drive efficiency and productivity 

Quality

•    Complete all transactions to the highest standard
•    Adhere to quality monitoring process to prevent processing errors
•    Engage with quality feedback and participate in corrective action plans to guarantee prevention of repeat errors
•    Peer review of team work to prevent errors across the team 

Customer Experience
•    Gain a deep understanding of the customer base 
•    Form strong relationships with mangers/ee’s/local HR teams to become a trusted partner for the business 
•    Process transactions efficiently and correctly to enable the business to operate 

Team 
•    Contribute to maintaining strong team culture where team support each other and work collectively to build and maintain a strong brand for HR Shared Services 

General 
•    Ad/hoc project work 
•    Participate and support annual/quarterly/monthly workstreams 
•    Personal Development – Take accountability to form and action development plan 

Competencies