Why you should join

The Process Subject Matter Expert (SME) is responsible for providing deep expertise and process exception knowledge, ensuring process stability and driving continuous improvement and standardization. The SME supports transformation initiatives by leveraging process expertise, benchmarking industry best practices, identifying optimization opportunities, and driving sustainable process enhancements across the organization.

Your main tasks

• Serve as the regional Subject Matter Expert (SME) and trusted advisor for the assigned end-to-end process.
• Own and maintain process standards, governance, documentation, and process design in alignment with global policies..
• Support operational teams with process expertise, root-cause analysis, and resolution of process-related issues.
• Monitor process performance, identify trends, risks, and improvement opportunities, and provide recommendations to leadership.
• Ensure process compliance with corporate policies, internal controls, accounting standards, and regulatory requirements.
• Participate in operational reviews to identify control gaps, process risks, and opportunities for greater standardization.
• Act as the key process representative during audits and support remediation activities from a process governance perspective.
• Lead and support process standardization initiatives to improve efficiency, quality, and user experience.
• Provide SME expertise for transformation programs, system enhancements, and future-state process design.
• Support testing, UAT activities, and solution deployments to ensure alignment with business and process requirements.
• Collaborate with Business, Operations, IT, and Transformation teams to represent process requirements and standards.
• Deliver process training and maintain accurate, up-to-date process documentation and knowledge materials.

Your ideal background

• 4+ years of experience in a relevant process environment.
• Experience in process improvement, transformation, and system implementation initiatives.
• Hands-on involvement in UAT, business validation, and deployment activities.
• Strong analytical skills with experience in root-cause analysis and problem solving.
• Good understanding of end-to-end processes, controls, and operational workflows.
• Experience working with ERP systems.
• Knowledge of process documentation standards (SOPs, work instructions, PDDs).
• Familiarity with continuous improvement and process standardization methodologies.
• Strong stakeholder management and cross-functional collaboration skills.
• Project management experience is a plus.

#jobsEMEAEH