Job Description
Job Title:  Customer Service with Ukrainian (m/f/d)
Posting Start Date:  4/1/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Description: 

Why you should join?

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Your main tasks:

Experience in Customer Service desired Fluency in English and Ukrainian

Knowledge of SAP and MS Office package

Salesforce.com and supply chain or logistic knowledge will be an advantage

Good time management and ability to prioritize tasks

A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries

Multitasking out of the box thinker with a positive attitude, able to listen and being patient

Problem solving skills as well as negotiating skills are necessary to succeed

Success-oriented, open-minded, organized, resilient even in stressful situations

Ability to work on a hybrid model (office is located in Kraków)  - 1 day per week

Your ideal background:

  • Be the primary interface on a day-to-day basis with direct account responsibility for customers
  • Carry out contract reviews on orders/schedules and process in the SAP system
  • Progress/expedite orders as requested
  • Process request for quotations
  • Process customer returns
  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • Have regular reviews with your account base to discuss OTD, backlog and other general support issues
  • Review, action and issue all relevant order related reports
  • Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
  • Proactively perform quote follow up

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Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

 

Our Commitment to Transparent Hiring:
We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well-being of our employees is our top priority!

  • Collaborative and friendly work environment
  • Extensive training and career growth opportunities
  • Life insurance
  • Private medical healthcare package
  • Employee referral bonus
  • Multisport co-financing  
  • Performance-based bonus plans

Great hiring starts with honesty, and we mean it.
Our job postings are gender‑neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront - before any employment decisions are made.
At TE, we believe transparency isn’t a checkbox – it’s part of your experience with us.

 

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Locations:

Wielicka Street 28B
KRAKOW, Małopolskie 30-552
Poland
Posting City:  KRAKOW
Job Country:  Poland
Travel Required:  None
Requisition ID:  150348
Workplace Type:  Hybrid
External Careers Page:  Customer Service