Customer Service Supervisor with German

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Role statement:

To support, coach and mentor 10- 15 team members and support the Customer Service Managers and Regional Sales Managers. To provide customer service interface on a regional basis between the market and TE Connectivity. To manage and maintain designated global customer accounts. To ensure efficient and effective processes on areas impacting on Customer Service. To maximize customer satisfaction and provide an interface between field sales and customer. To build and maintain relationships with internal support functions and external customers. 
 

Key Responsibilities:

•    Manage the day to day running of the customer service offices to ensure workload is distributed fairly and consistently with the right focus on priorities
•    Help build Inclusive & high performing teams by leveraging employee’s feedback
•    Drive Continuous Improvement mindset and encourage standardization of “Way of Working”
•    Staying in good relationship with all stakeholders and customers
•    Hold regular Performance reviews with Customer Service Team members to ensure individual, team and regional goals are achieved
•    Carry out Disciplinary procedures as per company policies
•    Review all ongoing current business practices and processes for suggestions for improvement/implementing best practice
•    Liaise with external and internal customers – end user, Technical Support, Planning/ Logistics and Sales 
•    Report on key Customer Service metrics & KPI’s for the region
•    Coaching, mentoring and training of existing and new members across functions 
•    Maintain and build customer intimacy
•    Be aware of possible impact on the company regarding legal responsibilities/compliance and ensure that associated risks are controlled and understood. 
•    Comply and ensure awareness of TE such as TESOG policies and procedures  
•    Liaise with Finance to ensure corporate and accounting compliance 
•    Develop a back-up that will cover key reporting elements during own absence
•    Any other duties in line with the post
 

Competencies