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Customer Service Associate

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

 

RESPONSIBILITIES

  • Be the primary interface on a day-to-day basis with direct account responsibility for customers
  • Carry out contract reviews on orders/schedules and process in the SAP system
  • Progress/expedite orders as requested
  • Process request for quotations
  • Process customer returns
  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • Have regular reviews with your account base to discuss OTD, backlog and other general support issues
  • Review, action and issue all relevant order related reports
  • Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
  • Proactively perform quote follow up

What your background should look like:

  • Customer Care experience minimum 2-3 years
  • Fluency in English and German (at least B2 level)
  • Very good knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge will be an advantage
  • Good time management and ability to prioritize tasks
  • A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
  • Multitasking out of the box thinker with a positive attitude, able to listen and being patient
  • Problem solving skills as well as negotiating skills are necessary to succeed
  • Success-oriented, open-minded, organized, resilient even in stressful situations
  • Ability to work on a hybrid model (office is located in Kraków)

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

What we can offer:

  • Work in a team where a good atmosphere and team spirit is one of greatest values
  • Private medical healthcare including dentist for you and your family
  • Attractive package of extra benefits of your choosing in My Benefit Platform
  • Multi-sport card in 3 options
  • Delicious coffee and fresh squeezed juice
  • Flexible working hours
  • Possibility to work from home or working from the office
  • Modern and comfortable office

About TE Connectivity
TE Connectivity is a $12 billion global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:

We offer competitive rewards & compensation. Our commitment to our employees includes offering benefit programs that are comprehensive, competitive and will meet the needs of our employees.
•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Groups

Location: 

KRAKOW, MA, PL, _

City:  KRAKOW
State:  MA
Country/Region:  PL
Travel:  None
Requisition ID:  93436
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, Supply Chain, Network, SAP, Sales, Operations, Customer Service, Technology

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