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Customer Service Associate

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

 

 

Are you an out of the box thinker? Stress resistant and want to work in a dynamic, challenging environment, which gives room for development and growth?

Then we are looking for you!
 

TE Connectivity’s Customer Care Teams interact with Customers, company sales and /or service representatives to handle a variety of pre-sales and post-sales service functions.
You will be the face and voice of TE Connectivity driving the company’s growth by delivering an Extraordinary Customer Experience. It is all about making it easy for our Customers to do business with TE. You will be at the frontline making every interaction memorable, enabling deeper relationships to sell the TE brand to strengthen our position with our Customers. You will deliver value to our Focus Customers, while resolving all their inquiries proactively and identify opportunities to generate new business and create a favorable impression.
 

Extraordinary Customer Experience and Customer touch point

•    On-going efforts to drive seamless customer interaction by interacting efficiently and professionally towards internal and external Customers. 
•    A Passionate team player with Customer Focus and organizational agility, who can work under pressure and is eager to learn.
•    Multitasking out of the box thinker with a positive attitude, able to listen and being patient
•    KPI`s: First Contact Resolution (FCR), Customer Effort Score (CES) and Amount of cases and length of cases being open and TEOA

Customer Relationship & Satisfaction

•    Engaged Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
•    Proactive approach towards daily operations and proactive communication to Customer and liaises with parties to come up with solutions for open and upcoming matters, ex- and internal.
•    Problem solving skills as well as negotiating skills are necessary to succeed 
•    Able to drive Escalations by taking decisions and thinking in solutions
•    Customer focus with continues improvement mindset
 

Key Experience & Skills

•    Good communication skills, verbal and non-verbal 
•    Customer-oriented, independent work 
•    Success-oriented, open-minded, organized, resilient even in stressful situations 
•    Team player and confident single performer 
•    Willingness in an international team work
•    Customer Care Experience Minimum 3 years
•    Technical interest and understanding 
•    Very good SAP experience is a must
•    Salesforce.com knowledge preferred 
•    Supply chain knowledge preferred 
•    Logistics knowledge preferred
•    Good time management and ability to priorities tasks 
•    Pro-active and responsive to customer (internal and external) requirements 

Languages/Minimum requirement C1 level:

•    English

Depending on position:
•    German OR
•    French
 

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:

We offer competitive rewards & compensation. Our commitment to our employees includes offering benefit programs that are comprehensive, competitive and will meet the needs of our employees.
•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Groups

Location: 

KRAKOW, MA, PL, 31-227

City:  KRAKOW
State:  MA
Country/Region:  PL
Travel:  Less than 10%
Requisition ID:  67688
Alternative Locations: 
Function:  Customer Service


Job Segment: ERP, Developer, SAP, Logistics, Customer Service, Technology, Operations

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