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Customer Service Associate with Dutch

Job Posting Title: Customer Service Associate with Dutch  
Job Code: 30003104    
Segment: 0  
Business Unit: TE ENERGY (10000200)  
Building: Krakow (N60)  
Band/Level: 6  
Travel: 10% to 25%  
Education Experience: Other  
Employment Experience: 3-5 years  


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

 

EXTRAORDINARY CUSTOMER EXPERIENCE:

•    On-going efforts to drive seamless customer interaction by interacting efficiently and professionally towards internal and external Customers. 
•    A Passionate team player with Customer Focus and organizational agility, who can work under pressure and is eager to learn.
•    Multitasking out of the box thinker with a positive attitude, able to listen and being patient

 

CUSTOMER RELATIONSHIP & SATISFACTION:

•    Engaged Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
•    Proactive approach towards daily operations and proactive communication to Customer and liaises with parties to come up with solutions for open and upcoming matters, ex- and internal.
•    Problem solving skills as well as negotiating skills are necessary to succeed 
•    Able to drive Escalations by taking decisions and thinking in solutions
•    Customer focus with continues improvement mindset

 

YOUR BACKGROUND:

•    Good communication skills, verbal and non-verbal
•    Customer-oriented, independent work 
•    Success-oriented, open-minded, organized, resilient even in stressful situations 
•    Team player and confident single performer 
•    Willingness in an international team work
•    Customer Care Experience Minimum 3 years
•    Good SAP experience is a must
•    Salesforce.com  knowledge preferred 
•    Supply chain or logistic background would be an asset,
•    Good time management and ability to priorities tasks 
•    Pro-active and responsive to customer (internal and external) requirements 

LANGUAGE:

  • Dutch and English
  • French would bean asset 

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity is a $12 billion global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:

We offer competitive rewards & compensation. Our commitment to our employees includes offering benefit programs that are comprehensive, competitive and will meet the needs of our employees.
•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Groups

Location: 

KRAKOW, MA, PL, 30-552

City:  KRAKOW
State:  MA
Country/Region:  PL
Travel:  10% to 25%
Requisition ID:  76326
Alternative Locations:  Cracow
Function:  Customer Service


Job Segment: Developer, ERP, Supply, Web Design, Customer Service, Technology, Operations, Creative

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