Job Overview

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Your main tasks:

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities:

Be the primary interface on a day-to-day basis with direct account responsibility for customers

Carry out contract reviews on orders/schedules and process in the SAP system

Progress/expedite orders as requested

Process request for quotations

Process customer returns Investigate credit and debit requests and queries to issue credit/debit as necessary

Have regular reviews with your account base to discuss OTD, backlog and other general support issues

Review, action and issue all relevant order related reports

Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources

Proactively perform quote follow up 

Your ideal background:

Customer Care mindset, experience in this area would be an asset

Fluency in English and German - B2/C1

Very good knowledge of SAP and MS Office package

Salesforce.com and supply chain or logistic knowledge will be an advantage

Good time management and ability to prioritize tasks

A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries

Multitasking out of the box thinker with a positive attitude, able to listen and being patient

Problem solving skills as well as negotiating skills are necessary to succeed

Success-oriented, open-minded, organized, resilient even in stressful situations

Ability to work on a hybrid model (office is located in Kraków)

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Competencies