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Customer Care Specialist

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Statement

To provide customer service interface between the customer and TE Energy.
To serve allocated customer accounts to deliver excellent customer experience. To maximize
customer satisfaction and provide an interface between field sales and customer. To build and 
maintain relationships with internal support functions and external customers.

Key Responsibilities

  • Central contact for all customer requirements 
  •  Comprehensive support for external and internal customers as well as product advice (customers, technical support, planning & logistics, sales)
  • Support for all relevant issues relating to order processing from inquiry to delivery 
  • Complaint processing
  • Active participation in the design of new processes and Systems to improve customer satisfaction, ECE
  • Voice of the customer
  • Quoting to customer
  • Driving growth in alignment with Sales through inside sales activities

Key Experience/Skills

  • Completed commercial training 
  • Several years of professional experience in customer service / customer care 
  • Very good SAP knowledge, preferably Sales & Distribution
  • Customer-oriented, independent work 
  • Success-oriented, open-minded, organized, resilient even in stressful situations 
  • Team player and confident single performer 
  • Willingness in an international team work 
  • Technical interest and understanding 
  • Perfect knowledge of German and good English
  • Other languages are an advantage 
  • Good time management and ability to priorities tasks
  • Pro-active and responsive to customer (internal and external) requirements

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Cracow, Poland, MA, PL, 31-227

City:  Cracow, Poland
State:  MA
Country/Region:  PL
Travel:  Less than 10%
Requisition ID:  69143
Alternative Locations:  Krakow
Function:  Customer Service


Job Segment: ERP, Field Sales, SAP, Inside Sales, Customer Service, Technology, Sales

Apply now »