CUSTOMER SERVICE ASSOCIATE with German
Job Overview
Your responsibilities
- Be the primary interface on a day-to-day basis with direct account responsibility for customers
- Carry out contract reviews on orders/schedules and process in the SAP system
- Progress/expedite orders as requested
- Process request for quotations
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss OTD, backlog and other general support issues
- Review, action and issue all relevant order related reports
- Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
- Proactively perform quote follow up
What your background should look like:
- Experience in Customer Service desired
- Fluency in English and German (at least C1 level)
- Knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge will be an advantage
- Good time management and ability to prioritize tasks
- A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
- Multitasking out of the box thinker with a positive attitude, able to listen and being patient
- Problem solving skills as well as negotiating skills are necessary to succeed
- Success-oriented, open-minded, organized, resilient even in stressful situations
- Ability to work on a hybrid model (office is located in Kraków)
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Competencies
KRAKOW, MA, PL, _
Job Segment:
Pre-Sales, Supply Chain, SAP, ERP, Sales, Operations, Customer Service, Technology