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CUSTOMER SERVICE ASSOCIATE WITH GERMAN

Job Posting Title: CUSTOMER SERVICE ASSOCIATE WITH GERMAN  
Job ID: [[id]] 
Job Code: 30003104    
Business Unit: INDUSTRIAL (50131904)  
Building: Krakow (N60)  
Band/Level: 6  
Hiring Manager: Monika Stasiak  
Recruiter: Marta Zegarek  
Relocation: No  
Travel: None  
Employee Referral Amount: zł2,000.00  
Education Experience: Other  
Employment Experience: 3-5 years  


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Extraordinary Customer Experience and Customer touch point:

•    On-going efforts to drive seamless customer interaction by interacting efficiently and professionally towards internal and external Customers. 
•    A Passionate team player with Customer Focus and organizational agility, who can work under pressure and is eager to learn.
•    Multitasking out of the box thinker with a positive attitude, able to listen and being patient

Customer Relationship & Satisfaction:

•    Engaged Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
•    Proactive approach towards daily operations and proactive communication to Customer and liaises with parties to come up with solutions for open and upcoming matters, ex- and internal.
•    Problem solving skills as well as negotiating skills are necessary to succeed 
•    Able to drive Escalations by taking decisions and thinking in solutions
•    Customer focus with continues improvement mindset

 

Key Experience & Skills:

•    Good communication skills, verbal and non-verbal  

•    Very good level of English and German (both written and spoken),
•    Customer-oriented, independent work 
•    Success-oriented, open-minded, organized, resilient even in stressful situations 
•    Team player and confident single performer 
•    Willingness in an international team work
•    Customer Care Experience Minimum 3 years
•    Technical interest and understanding 
•    Very good SAP experience is a must
•    Good time management and ability to priorities tasks 
•    Pro-active and responsive to customer (internal and external) requirements 

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With more than 85,000 employees, including over 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

 

EOE, Including Disability/Vets

Location: 

KRAKOW, MA, PL, 30-552

City:  KRAKOW
State:  MA
Country/Region:  PL
Travel:  None
Requisition ID:  86593
Alternative Locations: 
Function:  Customer Service


Job Segment: ERP, Developer, Web Design, SAP, Customer Service, Technology, Creative

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