CUSTOMER SERVICE ASSOCIATE WITH FRENCH

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Your main tasks:

EXTRAORDINARY CUSTOMER EXPERIENCE:
•    On-going efforts to drive seamless customer interaction by interacting efficiently and professionally towards internal and external Customers. 
•    A Passionate team player with Customer Focus and organizational agility, who can work under pressure and is eager to learn.
•    Multitasking out of the box thinker with a positive attitude, able to listen and being patient
 
CUSTOMER RELATIONSHIP & SATISFACTION:
•    Engaged Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
•    Proactive approach towards daily operations and proactive communication to Customer and liaises with parties to come up with solutions for open and upcoming matters, ex- and internal.
•    Problem solving skills as well as negotiating skills are necessary to succeed 
•    Able to drive Escalations by taking decisions and thinking in solutions
•    Customer focus with continues improvement mindset
 

What your background should look like:

YOUR BACKGROUND:
•    Good communication skills, verbal and non-verbal
•    Customer-oriented, independent work 
•    Success-oriented, open-minded, organized, resilient even in stressful situations 
•    Team player and confident single performer 
•    Willingness in an international team work
•    Customer Care Experience Minimum 3 years
•    Knowledge of SAP preferred 
•    Salesforce.com knowledge preferred 
•    Supply chain or logistic background would be an asset,
•    Good time management and ability to priorities tasks 
•    Pro-active and responsive to customer (internal and external) requirements 
LANGUAGE:
•    Fluency in English & French

Competencies