CUSTOMER SERVICE ASSOCIATE IV

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Your responsibilities:

 

• Be the primary interface on a day-to-day basis with direct account responsibility for customers
• Carry out contract reviews on orders/schedules and process in the SAP system
• Progress/expedite orders as requested
• Process request for quotations
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss OTD, backlog and other general support issues
• Review, action and issue all relevant order related reports
• Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
• Proactively perform quote follow up

What your background should look like:

• Experience in Customer Service desired
• Fluency in English and German (at least B2 level)
• Knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge will be an advantage
• Good time management and ability to prioritize tasks
• A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
• Multitasking out of the box thinker with a positive attitude, able to listen and being patient
• Problem solving skills as well as negotiating skills are necessary to succeed
• Success-oriented, open-minded, organized, resilient even in stressful situations
• Ability to work on a hybrid model (office is located in Kraków)

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Competencies