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CUSTOMER SERVICE ASSOCIATE with German

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Responsabilities:

1. Extra Ordinary Customer Experience: 

•    On-going efforts to drive seamless customer interaction by interacting efficiently and professionally towards internal and external Customers. 
•    A Passionate team player with Customer Focus and organizational agility, who can work under pressure and is eager to learn.
•    Multitasking out of the box thinker with a positive attitude, able to listen and being patient
•    KPI`s: First Contact Resolution (FCR), Customer Effort Score (CES) and Amount of cases and length of cases being open and TEOA

2. Customer Relationship and Satisfaction

•    Engaged Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
•    Proactive approach towards daily operations and proactive communication to Customer and liaises with parties to come up with solutions for open and upcoming matters, ex- and internal.
•    Problem solving skills as well as negotiating skills are necessary to succeed 
•    Able to drive Escalations by taking decisions and thinking in solutions
•    Customer focus with continues improvement mindset
 

 

Experience and skills:

•    Good communication skills, verbal and non-verbal 
•    Customer-oriented, independent work 
•    Success-oriented, open-minded, organized, resilient even in stressful situations 
•    Team player and confident single performer 
•    Technical interest and understanding 
•    Good time management and ability to priorities tasks 
•    Pro-active and responsive to customer (internal and external) requirements

 •    Fluent English and German is a must

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

KRAKOW, MA, PL, 30-552

City:  KRAKOW
State:  MA
Country/Region:  PL
Travel:  None
Requisition ID:  73179
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, Customer Service, Sales, Bilingual

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