CUSTOMER SERVICE ASSOCIATE German
Job Overview
Responsibilities:
Be the primary interface on a day-to-day basis with direct account responsibility for customers
Carry out contract reviews on orders/schedules and process in the SAP system
Progress/expedite orders as requested
Process request for quotations
Process customer returns
Investigate credit and debit requests and queries to issue credit/debit as necessary
Have regular reviews with your account base to discuss OTD, backlog and other general support issues
Review, action and issue all relevant order related reports
Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
Proactively perform quote follow up
What your background should look like:
Customer Care experience minimum 2-3 years
Fluency in English and German (at least B2 level)
Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage
Good time management and ability to prioritize tasks
A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
Multitasking out of the box thinker with a positive attitude, able to listen and being patient
Problem solving skills as well as negotiating skills are necessary to succeed
Success-oriented, open-minded, organized, resilient even in stressful situations
Ability to work on a hybrid model (office is located in Kraków)
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Competencies
KRAKOW, MA, PL, 30552
Job Segment:
Pre-Sales, Supply Chain, Network, SAP, Sales, Operations, Customer Service, Technology