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Customer Service Supervisor

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

 

The North America ICT Customer Service Supervisor will lead a regional team up to >10 members.  Our Team is currently working remote due to Covid 19, however our normal operations are located in Kettering, OH and Empalme, MX delivering an Extraordinary Customer Experience.

The primary location for this position is Kettering, Ohio.

This is a full-time position reporting directly to the NA Manager - Customer Service ICT. 

 

Key Responsibilities:

  • Key Contributor to Process Transformation, Performance Improvement Management, Talent Development and Mind-set & Culture.
  • Develop, Coach & Mentor Team Members
  • Ensure Operational Excellence of NA Team by means of:  Order escalation, allocation, consignment, quote management.
  • Represent Customer Care during Customer visits/calls to build high level relationships and facilitate mutually beneficial projects.
  • Based on SAP knowledge account management may be required.
  • Partner with Sales to deliver support opportunities which contribute to an Extraordinary Customer Experience.  

What your background should look like:

  • Bachelor’s degree preferred.  Equivalent experience will be considered
  • 3 years relevant Customer experience management background required
  • Knowledge/understanding of Customer Relationship Management/CRM systems
  • Literacy in SAP and MS Office
  • Fluency in English required.  English & Spanish preferred
  • Lean Business Process experience preferred
  • Ability to handle critical situations in a fast pace environment

Competencies

Managing and Measuring Work
Building Effective Teams
Motivating Others
Values: Integrity, Accountability,Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)
Location: 

KETTERING, OH, US, 45429-5156

City:  KETTERING
State:  OH
Country/Region:  US
Travel:  Less than 10%
Requisition ID:  69978
Alternative Locations: 
Function:  Customer Service


Job Segment: Manager, ERP, CRM, SAP, Customer Service, Management, Technology

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