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Customer Service Associate


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

We are actively hiring Customer Service Representatives in our Kettering Ohio office. You will handle inbound customer inquiries, follow up on customer orders, expedite deliveries and   respond to queries about TE products or services.  Maintain quality service by following policies and procedures and contribute to team effort by accomplishing related tasks as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for potential and returning customers to do business with us.

Key Responsibilities:
  • Provide Extraordinary Customer Experience through professional phone skills, emails and team involvement.
  • Work with cross functional teams to improve processes and productivity within TE.
  • Assist customers with forecasting and planning to insure product availability.
  • Efficiently communicate customer’s requirements to supply chain to insure proper execution for planning, manufacturing and shipping of products.
  • In addition to the responsibilities listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties. 

 

Qualifications & Skills:
  • Strong attention to detail, analytical and organizational skills.
  • Ability to work as part of a team, as well as independently, under presser and act quickly to changing priorities.
  • Must be enthusiastic self-motivated and able to handle own workload.
  • Demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of TE company products and processes. 
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of TE.
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
  • Proficiency in MS Office programs (Excel, Power Point, etc.), Salesforce, SAP a plus

 

  • Preferred
  •  BA/BS degree preferred or 5 years of experience in related field

Competencies
Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location: 

KETTERING, OH, US, 45429-5156

City:  KETTERING
State:  OH
Country/Region:  US
Travel:  None
Requisition ID:  54615
Alternative Locations: 
Function:  Customer Service


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