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CUSTOMER SERVICE ASSOCIATE III TEMP

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

  • Provide Extraordinary Customer Experience through professional phone skills, emails and team involvement.
  • Work with cross functional teams to improve processes and productivity within TE.Assist customers with forecasting and planning to ensure product availability.
  • Efficiently communicate customer’s requirements to supply chain to ensure proper execution for planning ,manufacturing and shipping of products.
  • In addition to the responsibilities listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.
  • Strong attention to detail, analytical and organizational skills.
  • Ability to work as part of a team, as well as independently, under presser and act quickly to changing priorities.
  • Must be enthusiastic self-motivated and able to handle own workload.
  • Demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of TE company products and processes.
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of TE.
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
  • Proficiency in MS Office programs (Salesforce and SAP is a plus)

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

KETTERING, OH, US, 45429-5156

City:  KETTERING
State:  OH
Country/Region:  US
Travel:  None
Requisition ID:  92409
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, Supply Chain, SAP, ERP, Sales, Operations, Customer Service, Technology

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