Job Overview

The Sales Ops Analyst is responsible for S & D (Ship & Debit) daily operation, data validation, as well as enhancement and additional implementation. This position has direct contact with various stakeholders, both internal and external (Distribution partners, Pricing, Sales, etc.), and strong communication, and business acumen and analytical / system skills are required.

POSITION SUMMARY

S&D implementation in Japan region (60%)

• Training and communication with distributors on implementation of Ship and Debit program in Japan region.
• Manage end to end activities of distributor onboarding and implementation of S&D for Japan distributors.
• Act as a liaison between Japanese-speaking clients and internal teams.
• Facilitate clear and effective communication to resolve queries and align expectations.
• Translate project-related documents, presentations, and communications from English to Japanese and vice versa.
• Provide real-time interpretation during meetings, calls, and workshops. Ensure accuracy and cultural appropriateness in all translations.
• Assist in planning, coordinating, and executing project activities according to timelines and quality standards.
• Collaborate with cross-functional teams to ensure project milestones are met.
• Prepare and maintain project documentation, reports, and status updates.

Maintain Daily Operation (20%)

• Monitor weekly claim process, perform claim review, manual override, and after posting reviews in ADR97 report, pool reservation, credit memo details etc.
• Manage S&D mailboxes to answer questions from distributors, help them submit and correct claims, coordinate in special approval and manual credit memo issuance, and prepare for weekly manual override etc.   
• Timely adjustments to S&D Policy to ensure accuracy and up to date esp. when there are changes
• Provide regular training to key stakeholders to ensure awareness and understanding of program

Data Validation (20%)

• Data validation for agreement details between GPMS and Vistex
• Invoice Pool management, including pool adjustment, pool consumption validation
• Design dashboard or report to facilitate data validation cross systems. Ability to effectively troubleshoot data inaccuracies, identify root causes, and take corrective action.
• Prepare manual data loading files by using the data collected from multiple sources

What your background should look like:

Experience & Functional Skills:

• Bachelor’s degree (Business, Marketing, Finance, Economics) with equivalent work experience in business
• Minimum of 5 years’ experience in Customer Care or related functions, with a strong background in customer communication and relationship management.
• 2–5 years in project coordination, implementation, or related roles.
• Prior experience in translation or interpretation is a plus
• Proficiency in SAP (OTC), Excel (including formulas, data linking, and managing large data sets), and Datawarehouse (TED).
• Experience in gathering data from multiple sources and conducting manual validations to ensure accuracy and completeness.
• Strong involvement in project-related activities, including issue identification, timely resolution, and effective coordination with distributors.
• Ability to schedule and lead follow-up calls, drive action items, and ensure adherence to project Go-Live timelines.

Communication & Analytical Skills

• Excellent business-facing communication skills with a passion for solving real time project challenges.
• Strong analytical and problem-solving skills, with the ability to assess situations, identify improvement opportunities, and propose actionable solutions.

Personal Attributes

• Customer-centric mindset.
• Results-oriented and committed to delivering high-quality outcomes.
• Collaborative team player with the ability to work effectively across functions.

Other Requirements

• Ability to work in the APAC time zone.
• Native or near-native proficiency in Japanese and strong command of English.

Competencies