Job Overview

Provides support to employees, other HR groups and management. 

Key responsibilities include:

• Process routine HR-related transactions in areas such as new-hire onboarding, change-of-status, termination of employment, etc.
• Serves as a onsite contact for customers with daily HR operations/inquiries/requests.
• Conducts necessary classification, manages inquiries in Case Management System, maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as appropriate.
• Diagnose problems, identifies and escalates priority issues and routes to appropriate team for quick resolution.
• Follows up on inquiries and lead correction across stakeholders to ensure timely and accurate response and resolution to all requests. 
• Provides solutions to issues that are often non-standard/non-routine and require some clarification.
• Identifies and implements process improvements to enhance service delivery.
• Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services. 
• Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee employee adherence and legislative compliance.

What your background should look like:

• Bachelor degree (or equivalent); advanced degree preferred.
• Typically requires 1-3 years of experience in HR services or customer-service work environments.
• Ability to communicate effectively to a variety of audiences.
• Accuracy and attention to details.
• Ability to manage priorities against tight deadlines.
• Effective problem-solving skills.
• Strong customer service orientation.
• Proficient with MS Office; Good excel skill preferred.
• Familiarity with Sharepoint or other Knowledge Management System.

Time management – ability to focus and get things done and know what is business critical.

Competencies