CUSTOMER SERVICE SPECIALIST II

Job Overview

'・ 受注業務の管理：担当営業をサポートし,販売活動が円滑に進むように受注処理を中心とした営業支援を行う
・ 納期管理：納期を遵守し,迅速かつ的確な対応で顧客満足度の向上に努める
・ 問い合わせ対応：製品に関する問い合わせ,品質や納期のフォローアップを担当し,社内展開および必要に応じた折衝を行う
・ 業務改善:：内部統制や工数削減を意識した業務の向上を行う
・ グローバル対応：海外拠点と密接に連携し,情報の共有と連携強化を通じて,グローバル規模でのサービス向上を目指す

Job Requirements

• Provides timely, accurate, complete responses to customer or sales inquiries.   
• Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems or referring to appropriate function or personnel.
• Coordinating among diverse customer contact and distribution channels to ensure that customer perceives a seamless, consistent and positive view of the organization.
• Analyzing customers' needs and making recommendations for additional products or services that will enhance customers' satisfaction, productivity or profitability.

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience

Competencies