Customer Program Manager

Job Overview

TE Connectivity's Program Management Teams are responsible for leading a cross functional team to deliver major customer programs within budget and time limitations in accordance with technical specifications and profit objectives. They manage customer programs (customized engineered solutions for particular end customer platforms) from bid preparation through production. Their duties include: developing budgets and schedules to meet contractual/project requirements; assembling cross-functional program teams with members from engineering, procurement, sales, production, materials management and quality; serving as the main point of contact for the customer for all negotiations, decision making, scheduling issues, and problem solving throughout the program; monitoring and reporting performance against plans to ensure that contractual, cost and schedule objectives are met; and arranging modifications as required.

TE Connectivity's Marine, Oil & Gas Business Unit is looking for a seasoned Customer Program Manager (CPM) who has proven record of successfully managing complex customer engagements. The TE Customer Program Manager will act as the key person relative to every engagement for their assigned customer, specifically focused on successfully delivering / executing key customer programs.  The CPM will act as one of the primary contact points for all customer contacts.  

The CPM will coordinate and synchronize all customer communications, deliverables, and timelines.  The CPM will be responsible for managing all TE actions and messaging internally to senior leadership, internally to the working teams, and externally to the customer.  A significant performance metric of this new role will be the delivery attainment to customer commitments (schedule).

Responsibilities Include
• Extraordinary Customer Experience: Maintain or increase customer satisfaction by collaborating internally to deliver customer needs and provide an extraordinary customer experience.
• Customer Advocacy: Act as a liaison between customer and internal cross functional teams.
• Internal and external reporting and forecasting.  Synchronization of customer messaging internally across all TE functions including regular report outs to senior leadership. 
• Pro-active backlog reviews of assigned accounts to ensure operations attain schedule commitments.
• Ability to effectively translate and communicate customer requirements.
• Responsible for ensuring pre & post manufacturing documentation transmittals and approvals are completed within the scope requirements.
• Identifies and continuously manages risks and opportunities. Orients the organization to anticipate and mitigate risks while driving actions to exploit opportunities.
• Host customer site visits and facilitate all communications with various site functions.
• Facilitate and negotiate, if necessary, any requests from customers regarding inventory, logistic and head start programs.

Key Attributes & Skillsets
• Has a success mindset: Focused on strategies and tactics to win.
• Has high interpersonal skills: Motivates and rallies cross-functional teams.
• Is the storyteller; provide structured and reliable information for organizational alignment.
• Can see and articulate complex maneuvers; motivates and activates the right people at the right time.
• Can drive tactical action; able to manage complexity and drive flawless execution.
• Excellent communication skills, interpersonal & team savvy: able to communicate with a large variety of people (internal/external, profile, hierarchy level) while effectively managing healthy conflict across functional teams.

What your background should look like:

• Bachelor's degree required; MBA preferred
• 3+ years Program Management experience or client-facing customer service experience
• Oil & Gas Industry experience is preferred
• Materials planning and/or manufacturing operations experience preferred
• Prior working knowledge of ERP / MRP systems
• Proficiency with Microsoft Office
 

Competencies