Job Overview

Scope

Regional responsibility covering end-to-end Supply Chain Management and Customer Service operations across Japan & ASEAN

Key Objectives

• Deliver exceptional customer satisfaction through integrated SCM and Customer Service
• Ensure reliable delivery and proactive issue resolution
• Strengthen cash flow discipline via AR management
• Build resilient supply chain capabilities to mitigate risks
• Drive cost control and operational efficiency
• Ensure optimal inventory management balancing service, cost, and working capital

Job Requirements

Customer Satisfaction & Service Excellence

• Drive customer satisfaction KPI improvement (NPS, service level)
• Ensure on-time delivery and commitment reliability
• Own escalation and resolution of critical customer issues

Accounts Receivable (AR) & Cash Flow

• Ensure timely AR collection and overdue reduction
• Monitor risks and drive dispute resolution
• Align service execution with payment discipline

Supply Chain Resilience

• Identify supply risks across capacity, supplier, and logistics
• Develop mitigation strategies (dual sourcing, buffers)
• Enhance responsiveness to disruptions and ensure business continuity

Cost Control & Efficiency

• Drive end-to-end cost optimization across supply chain
• Improve productivity and operational efficiency
• Lead logistics and process cost reduction initiatives

Inventory Management (Core Pillar)

• Manage optimal inventory levels balancing service, cost, and working capital
• Improve inventory turns and reduce excess/obsolete inventory
• Establish inventory segmentation and safety stock policies
• Align inventory strategy with S&OP and demand variability

Key Performance Metrics

• Customer satisfaction (NPS / service level)
• On-time delivery
• Inventory turns / working capital efficiency
• AR aging / DSO performance
• Supply risk mitigation effectiveness
• Cost savings / productivity improvement

What your background should look like

• Demonstrates leadership by driving change initiatives and influencing across functions
• Ability to align team and departmental goals with overall business and supply chain strategy
• Strong conflict resolution capabilities, with ability to navigate complexity and align stakeholders
• Consistently delivers commitments with a high level of discipline, accountability, and execution excellence
• Builds high-performing teams through coaching, engagement, and capability development
• Bachelor’s degree required; 15+ years of experience in Supply Chain Management and Customer Service operations
• Extensive functional expertise in end-to-end supply chain processes, including planning, forecasting, inventory management, and customer service integration
• Demonstrated experience in leading cross-functional projects and regional teams, driving business outcomes and operational transformation
• Proven track record in industrial or manufacturing environment; Automotive experience is a plus
• Strong understanding of customer-centric operations, cash flow (AR management), and inventory optimization
• Experience in driving supply chain resilience and risk mitigation strategies, including scenario planning and supply continuity
• Strong capability in cost control and operational efficiency improvement, with a data-driven approach
• Excellent communication and presentation skills in English; Japanese is highly preferred

Competencies