CUSTOMER SERVICE SPECIALIST II

Job Overview

Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers’ orders from order entry to delivery and collection in a timely manner.  They may respond to all customers’ inquiries about TE’s products or services, investigate and resolve customer complaints to meet business requirements. A key area of focus is to develop and maintain strong business relationships with customers via TE's Extraordinary Customer Experience strategy. 

Responsibilities:

•    Receive and process order into system in accordance to order policy
•    Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date 
•    Weekly review of customers' backlog to meet billing target as set by management yearly
•    Coordinate with internal functions to improve on time order processing, order confirmation, delivery performance and AR collection. 
•    Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
•    Handles complaints, claims, returns and replacements processing
•    Maintain proper documentations in line with company retention policy
•    Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
•    Any other ad-hoc activities to support Sales events
•    Any other ad-hoc reporting as and when requested by management

Requirements:

1. Minimum Diploma or Degree 
2. 2 years of international shipping and logistics experience
3. SAP skill on Sales Distribution /OTC is a must
4. Team player can work under high pressure environment and tight dateline.
5. Good communication in English

What your background should look like:

Competencies