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CUSTOMER SERVICE SPECIALIST II

About TE Connectivity
TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With nearly 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

KEY RESPONSIBILITIES:

  • Guarantee compliance with the level of service committed to its clients, complying with its main indicators: case fill, fill rate, on time.
  • Ensure the effective cycle of the sales order managing its adequate flow with the following departments: sales, logistics, supply, demand, to minimize gaps in the sales forecast and improve the collection cycle.
  • Serve as an information center between Sales, Logistics and Planning, establishing a bilateral communication channel to ensure the correct delivery of orders.
  • Be an agent of change for internal and external clients through the creation of collaborative plans to find logistical efficiencies and indicators that improve service.
  • Provide sales and logistics support for timely decision-making by resolving communication, time and scope conflicts to improve service.

Knowledge / Experience:

• Bachelor's degree in Industrial Engineering, administration or related.
• Knowledge and management of databases: advanced formulas, macro, dynamic tables.
• Management of service situations to meet customer needs.
• Handling of personal or professional negotiation situations.
• Administration and fulfillment of objectives through a work team.

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Location: 

JUAREZ, CHH, MX, 32599

City:  JUAREZ
State:  CHH
Country/Region:  MX
Travel:  10% to 25%
Requisition ID:  73790
Alternative Locations: 
Function:  Customer Service


Job Segment: Engineer, Supply, Industrial Engineer, Pre-Sales, Customer Service, Engineering, Operations, Sales

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