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CUSTOMER SERVICE SPECIALIST I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

 

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

 

Responsibilities:

  • Manage customers' orders fulfillment to meet billing target as set by management yearly
  • Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date 
  • Timely review of customers' orders and forecast to ensure that there is no excess inventory and reduce non-moving stock
  • Monitor customers' actual demand and forecast so that TE keeps up with customers' requirements to meet billing attainment and control inventory level
  • Timely escalations to Planning and Customer Service management to avoid high cost premium freight and line stoppages
  • Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 72 hours
  • Any other ad-hoc activities to address customers' inquiries and issues related to order fulfilment, Pricing, Delivery, Quality and Credit
  • Participate actively in Kaizen projects for continuous improvement
  • Responsible to conduct all businesses transactions in a manner that coincides with the high ethical standards in accordance to company’s core values.

 

 

What your background should look like:
  1. Diploma with minimum 3 years of experience in order processing or Customer Service role
  2. Ability to consistently demonstrate working in a team
  3. Strong interpersonal and communications skills required
  4. Ability to work with all levels within the organization
  5. Ability to read, analyze, and interpret customer requirements
  6. Must be proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  7. Knowledge of SAP system preferred (SD/PUR module)
  8. A process improvement focus that includes time management, attention to details and organizational skills
  9. Ability to work under pressure
  10. Knowledge in Supply Chain planning is an added advantage.
  11. Minimum travelling is required
Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

JAKARTA, JK, ID, 10310

City:  JAKARTA
State:  JK
Country/Region:  ID
Travel:  Less than 10%
Requisition ID:  54433
Alternative Locations: 
Function:  Customer Service


Job Segment: ERP, Supply, SAP, Customer Service, Technology, Operations, Automotive

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