Job Overview

This position’s primary responsibility is for Customer Service through supporting users IT requirements.  Other responsibilities include incident support, troubleshooting problems according to TEIS policies, processes and procedures.  This position will also require participation in digital factory initiative, departmental project work as needed, will help develop and implement a systematic approach to IT user education.

Job Requirements

1) Analyze and troubleshoot IT Standard Systems:
Identify and resolve technical issues, optimize system performance, and improve overall efficiency.
2) Design and implement solutions:
Develop and deploy new or improved IT Infrastructure Solutions and processes along with the other TEIS towers, ensuring they meet organizational requirements.
3)  Evaluate new technologies:
Research and assess the suitability of new technologies for the organization, considering factors like compliance, compatibility, cost, and benefits.
4) Provide technical support:
Offer guidance and assistance to end-users on IT Standard systems and applications. Support Infrastructure needs for BIMIT solutions, based on the BIMIT Framework.
5) Communicate technical information:
Clearly and concisely explain technical concepts to both technical and non-technical audiences including top executives.
6) Document systems and processes:
Maintain accurate records of system configurations, procedures, and troubleshooting steps.
7)Compliance and Security
Support Security team initiatives, comply standard TEIS Policy (TEC-06-88 Global Information Technology Policy)and Support Audits.
8) Asset management
Maintain IT asset inventory.

What your background should look like

1)Technical expertise:
Knowledge of hardware, software, networking, databases, and operating systems.

2) Analytical and problem-solving skills:
Ability to identify root causes of problems and develop effective solutions.

3) Communication skills:
Ability to clearly articulate technical concepts and engage with users and stakeholders.

4) Problem-solving abilities:
Ability to diagnose issues, develop solutions, and implement changes in IT Standard systems and applications.

5) Project management skills:
Ability to manage IT projects, including planning, execution, and monitoring in your region or site location.

6) Teamwork and collaboration:
Ability to work effectively with other TEIS teams, towers and stakeholders.

7) Languages (Latin America): 
Fluid in English oral and written

Education: 
Bachelor's degree or equivalent experience:
A degree in computer science, information technology, or a related field is often preferred, but relevant experience can also be a substitute.

Experience:
2-4 years of experience:
Typically, a few years of experience in IT roles, such as technical support, systems administration, or business analysis, is expected for this level.

Overall, an IT Analyst II plays a critical role in ensuring the smooth and efficient functioning of an organization's IT infrastructure, providing technical expertise, problem-solving abilities, and strong communication skills to support business needs.

Competencies