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IT Operations Analyst


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity’s IT Operations Analyst provide second-level technical and operational support services to employees with technical problems and information technology issues involving desktops, laptops, printers and multi-function devices, on-site or remotely as required.  Provide basic and mid-level network troubleshooting and support for the Cisco IP based telephone system.  Provide local server support for all production manufacturing systems and serve as a liaison between the local site and other TEIS support teams. 

This position is for Industrial Solution Segment/ Energy based in Fuquay-Varina, NC manufacturing facility.

Long Description

Primary tasks include:

  • Analyze and resolve customer hardware, software (standard or custom), or network problems or requests reported via ServiceNow tickets.
  • Build, configure, install, and support PCs using TE’s standard “Image” process.
  • Provide On-call after-hours and weekend support for the local site as well as inclusion in the on-call rotation for the Mid&South team.
  • Troubleshoot client application issues, i.e., SCCM, Crowdstrike, Office 365, and VPN. 
  • Recommend modifications or enhancements to reduce user problems.
  • Install network printers (physical hardware and client setup). 
  • Utilize Proteus to manage IP addressing.  
  • Act as liaison between TEIS and the local engineering and manufacturing groups.
  • Support custom manufacturing software and act as a liaison between the vendor and the local site.
  • Occasionally assist with cabling, racking, and server installations.
What your background should look like:

A minimum of a 2-year Associates Degree in Information Systems Technology or equivalent work-related experience.

Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Customer Service
Problem Solving/Analysis

About TE Connectivity
TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location: 

Fuquay-Varina, NC, US, 27526

Travel:  10% to 25%
Requisition ID:  51765
Alternative Locations: 


Nearest Major Market: Raleigh

Job Segment: Operations Manager, Engineer, Information Systems, Developer, Operations, Engineering, Technology

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