Job Overview

An IT Analyst I / IT Operations Analyst I, also known as an IT support analyst or service desk technician, primarily focuses on providing technical support to users and troubleshooting issues with hardware, software, and networks. They may also conduct research, analysis, and testing related to IT projects.

Key Responsibilities and Duties

• 1) Technical Support: Diagnosing and resolving hardware, software, and network problems.

• 2) User Assistance: Providing guidance and support to users on IT systems and Standard applications.

• 3) System Maintenance: Assisting the network/server team ensuring the smooth operation of IT infrastructure, including servers, networks, and databases.

• 4) Troubleshooting: Assisting in identifying and resolving technical issues related to software, hardware, and network.

• 5) Installation and Configuration: Installing and configuring hardware and software components.

• 6) Documentation: Documenting IT procedures and troubleshooting steps.

• 7) Project Support: Assisting with IT projects, including research, analysis, and testing.

• 8) Training: Providing training to users on new IT systems and Standard applications.

• 9) Staying Up to Date: Keeping abreast of the latest IT trends and technologies.

• 10) Compliance and Security: Comply and understand the standard TEIS Policy (TEC-06-88 Global Information Technology Policy).

• 11) Asset management: Maintain IT asset inventory.

What your background should look like

Skills and Qualifications

• Technical Knowledge: Strong understanding of hardware, software, and network systems. 
• Problem-Solving: Ability to diagnose and resolve technical issues.
• Communication: Excellent written and verbal communication skills.
• Customer Service: Ability to interact effectively with users and provide excellent support.
• Analytical Skills: Ability to analyze data and identify solutions.
• Time Management: Ability to manage multiple tasks and meet deadlines.
• Adaptability: Ability to learn new technologies and adapt to changing situations.
• Languages: Fluent in written English, intermediate in oral 

Education and Experience:

• Associates degree in Computer Technology
• Experience: 1-2 years of work experience in IT related field

Behaviors        

1. Continuous learning: shows curiosity and willingness to learn.
2. Clear communication: expresses doubts and shares information clearly.
3. Personal responsibility: completes tasks on time and stays organized.
4. Receptiveness to feedback: listens openly and seeks to improve.
5. Teamwork: collaborates with colleagues and seeks support when needed.
6. Discipline and commitment: punctual and dedicated to routine tasks.

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Competencies