Job Overview

This position plays a pivotal role at the heart of a company’s customer engagement strategy. Tasked with both nurturing existing client relationships and driving new sales opportunities, this individual serves as a dynamic bridge between customers and the organization. The role demands a blend of sales proficiency, operational excellence, and a deep commitment to delivering outstanding customer experiences. 

This position typically operates within the sales division, focusing on remote or office-based client interactions rather than field visits. The ideal candidate is proactive, resourceful, and thrives in a fast-paced environment where multitasking and adaptability are essential. They are adept at translating customer needs into practical solutions and are comfortable navigating complex sales cycles.

Key Responsabilities:

-Customer Engagement & Relationship Management: 

-Serve as the primary point of contact for inbound and outbound customer communications via phone, email, chat, and other digital platforms. 

-Build and nurture long-term relationships with clients, ensuring a positive customer journey from initial inquiry through post-sale support. 

-Conduct regular follow-up activities to maintain engagement and uncover emerging customer needs. 

-Resolve customer inquiries, complaints, and issues swiftly, turning challenges into opportunities to enhance satisfaction and loyalty. 

Job Requirements

• -Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred but not always required). 
  -Proven experience in inside sales, customer care, or sales operations—ideally within a business-to-business (B2B) or business-to-consumer (B2C) environment. 
  -Strong verbal and written communication skills, with the ability to build rapport and trust with diverse stakeholders. 
  -Proficient with CRM systems (such as Salesforce, HubSpot, or Microsoft Dynamics) and other sales enablement tools. 
  -Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines with minimal supervision. 
  -Excellent problem-solving skills, attention to detail, and a commitment to continuous improvement. 
  -Solid organizational and time management abilities. 
  -Positive attitude, adaptability, and eagerness to contribute to a collaborative team environment. 

  Key Competences:

  -Customer Focus: Demonstrates genuine interest in understanding customer needs and delivering tailored solutions. 
  -Sales Acumen: Possesses a results-driven mindset, identifying opportunities to upsell, cross-sell, and maximize value for both the customer and the company. 
  -Communication: Articulates ideas clearly, listens actively, and adapts messaging to suit different audiences. 
  -Analytical Thinking: Interprets data and trends to make informed decisions and recommendations. 
  -Teamwork: Collaborates effectively with colleagues across departments to achieve shared goals. 
  -Accountability: Takes ownership of actions and outcomes, delivering on promises and commitments. 

  #LI-Hybrid
  Location: Tlalnepantla

Competencies