CUSTOMER SERVICE SPECIALIST

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Job Responsibilities

• Receive and process order into system in accordance to order policy using SAP
• Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date 
• Weekly review of customers' backlog to meet billing target as set by management yearly
• Coordinate with oversea factories (and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection. 
• Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
• Handles complaints, claims, returns and replacements processing
• Maintain proper documentations in line with company retention policy
• Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
• Any other ad-hoc activities to support Sales events
• Any other ad-hoc reporting as and when requested by management

Job Requirements

• Minimum Diploma or Degree with 2 years of international shipping and logistics experience
• Proficient in English 
• SAP skill on Sales Distribution /OTC is a must
• Team player, can work under high pressure environment and tight deadlines
   

Competencies