Job Overview

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Job Requirements

• Coordinates customer/TE Medical Products relationship. 
• Supports the clear and effective communication of customer expectations to the organization
• Support global customer care strategy within the region
• Delivers improved customer experience (ECE)
• Adopts new digital tools and systems (SAP, IBP, SFDC, Qualtrics, Call miner)
• Supports & adheres to TE Operational Advantage initiatives to support Global Customer Care accreditation levels
• Takes ownership of customer issues and escalates where necessary for resolution .
• Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business. 
• Provides timely, accurate, complete responses to customer or sales inquiries.  
• Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
• Provides information and analysis on customer to Business Segment Manager as requested. 
• Supports and provides input to strategies for addressing strategic customer issues, competitive threats, or to gain additional business.
• Coordinates meetings and general information exchange between customer and TE Medical Products.
• Is an active participant in customer visits to TE facilities and makes visits to customer locations when required.
• Represents the customer’s point of view during internal decision-making process.
• Ensures accuracy of information in system, including requesting customer drawings and/or latest revision levels. 
• Works with customer and sales to prepare and monitor monthly sales forecast by customer and product. 
• Solicits bookings to support committed bookings level. 
• Provides analysis on forecast and actual trends, and regularly communicates issues and implications to Operations and Business Segment Managers.

What your background should look like

Required Experience, Knowledge, Skills, Abilities or Education:

• 3rd level qualification desirable but not essential.
• 3+ years’ experience in a customer service environment required.
• Excellent written and oral communication skills.
• Excellent organizational and interpersonal skills
• Good working Knowledge of SAP systems or similar.
• Self-motivated and ability to work under own initiative.
• Good working knowledge of all Microsoft applications

Competencies